Ordering
If you wish to purchase any products from Bay Gallery Home, you are welcome to either call us at the Gallery, or to purchase directly from our website. The ‘My Country’ collection is also available. Fabrics & rugs are made to order, wallpapers and tiles are in stock and will be sent out on receipt of your order.
Debit and credit cards are accepted including American Express. We also accept payment via bank transfer, and our Basket checkout service. Bay Gallery Home will send the painting or interior products upon payment clearance.
To be eligible to purchase products from Bay Gallery Home you must:
Be over 18 years of age;
Provide your real name, phone number, e-mail address, payment details and other requested information;
Possess a valid credit or debit card at a valid bank;
Confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us, we will not be liable for any delay or non-delivery. By agreeing to buy a product, you authorise us to transmit your information to, and to obtain information about you from, third parties in order to authenticate your identity and payment.
All prices are in GBP Sterling.
FREIGHT
Bay Gallery Home freights the unstretched painting or stretched, depending on size, to you anywhere in the world. This also applies to our Interior products. (Tracking numbers will be provided). The delivery time frame will be confirmed on acceptance of your order. In country orders are sent by Parcel Force. Cost for freight will be charged to the Client once the Client has agreed to shipping quote. International orders are sent using DHL who is operating unhindered during the Covid-19 pandemic.
Due to recent postal rate increases we have had to increase our postage costs. Most items are sent using a flat fee however sometimes extra post needs to be added after placing the order due to the size, weight and tracking options. You will be contacted in regard to any extra postal charges before the item(s) are sent out.
Please note we cannot send to PO Boxes, war zones, hotels and other accommodations.
INSURANCE AND HANDLING
Bay Gallery Home handles all insurance requirements up until point of delivery. For overseas Clients there may be a charge for various taxes into the nominated country, which must be met by the Client. (Clients are responsible for the appropriate stretching of unstretched paintings). If you would like advice on how to do this please ask.
Clients can be assured that utmost attention is paid to the packing of these beautiful pieces of art ensuring the safety and arrival of undamaged goods.
If you are not happy with your purchase we will fully refund you for the value of the artwork minus postage & handling. You must notify Bay Gallery Home within 14 days of receiving the painting. The artwork must be returned in its original condition, appropriately packaged, and with all of its accompanying documentation to qualify for a refund. Any damaged sustained after delivery of the item is the responsibility of the purchaser.
Products from the 'My Country' interior range may also be returned. Bay Gallery Home will fully refund you for the value of the purchase minus postage & handling. You must notify Bay Gallery Home within 14 days of receiving the order. The purchase must be returned in its original condition, appropriately packaged, and with all of its accompanying documentation to qualify for a refund. Any damaged sustained after delivery of the item is the responsibility of the purchaser. This does not apply to bespoke orders including rugs and anything made to order such as roman blinds and lamp shades unless they are proven to arrive damaged.
DEPOSITS
Bay Gallery Home will accept 25% deposits on larger artworks (£3k and above). These deposits are non-refundable. The artworks must be paid off in full within 28 days of the deposit being taken. The artwork will be remarketed if not paid in full after 28 days. Our deposit policy protects our artists lively hoods ensuring they are paid within a reasonable time period.
